Updated March 18, 2011
DDM Ascend will use any information you supply in accordance with its strict
policies and procedures. In order to serve your needs and interests, DDM Ascend
uses multiple tools and forms to collect important information on its Web sites,
ascendami.com and pasrr.com.
DDM Ascend is committed to protecting the privacy and security of personal
health information (PHI) in accordance with federal and state regulations.
Information regarding your health and the care you are receiving is safeguarded
in accordance with the law. In general, DDM Ascend only uses or discloses PHI
for maintaining our contracts with our customers, and follow the mandated state
and/or federal guidelines on privacy to ensure compliance. However, in all
situations DDM Ascend uses or discloses your PHI only as permitted by law or
pursuant to an authorization.
The information DDM ASCEND collects
If you elect to become a user of ascendami.com or PASRR.com, DDM Ascend may
request your name and certain identifying information. DDM Ascend will ask you
to identify the company or facility, or state agency that you are representing.
Information provided by users
DDM Ascend does not collect any personal information about users that are not
registered for access. The only information we collect are used for site
analysis to use to make improvements to the site.
Information provided by registered users
For some programs, properly registered and authenticated users may submit case
information, make requests for review and view previously provided case
information.
Information collected by your Web browser – cookies
"Cookies" are files that are saved on your computer to assist your browser in
performing certain tasks and remembering prior activities. DDM Ascend uses a
"session cookie" for navigation purposes that is active only during your
session.
Collection of information by third-party sites and sponsors
Third-party sites and sponsors do not have the ability to collect personal
information from the computer you are using when you are directly viewing a DDM
Ascend Web site. To provide you with the best services possible DDM Ascend
collects only data about utilization of these Web sites and does not collect any
information from third part sites. DDM Ascend cannot control the activities of
any third parties once you leave its Web site. If you click on a link or banner
to leave the DDM Ascend site, this privacy policy does not apply. Some linked
sites may collect information about users. Please check the banner ad's web site
to determine its privacy policy. DDM Ascend does not permit these third parties
to collect personal information from you without your explicit permission.
However, if you have questions about the privacy policies of such third parties,
DDM Ascend suggests contacting the third parties directly or visiting their Web
sites to review the site’s posted privacy policies.
Linked sites
Links from DDM Ascend to other sites are provided for your convenience only. By
clicking on these links, you leave DDM Ascend's Web site and DDM Ascend's
privacy policies no longer apply. DDM Ascend is not responsible for NOR DOES IT
endorse the privacy practices of its linked web sites. DDM Ascend's users should
consult the linked sites' privacy notices because DDM Ascend doesn't have
control over information that is submitted to, or collected by, these third
parties.
Account revisions, revoking and deleting personal information
You may request to review, correct, update or delete personal information that
you provide to DDM Ascend at any time. It is DDM Ascend’s policy that all such
requests be made either in writing or via the phone. If you request to delete
your information, DDM Ascend will not use it for any purpose except where
required by applicable laws, regulations or medical practice standards.
How information is used
The information you provide on DDM Ascend's Web sites is used in the following
ways:
- Surveys
Voluntary feedback and survey questionnaires are used to determine and improve
DDM Ascend’s services to its users.
- Newsletters/announcements
DDM Ascend may provide newsletters and announcements to groups and individual
users. Newsletters are provided on a periodic basis as a service to various
member groups. General announcements regarding DDM Ascend’s services will be
sent as needed. Announcements that are specific to a particular group will be
provided at the request of each group according to the contract. Specific
announcements to individual users will be in response to a specific request by
each user.
- Disclosure of the information
No identifiable information from DDM Ascend’s Web site will be used for any
promotional or marketing purposes, or transferred to any third parties for
marketing or sales purposes.
- Unauthorized disclosures
DDM Ascend maintains a strong commitment and strict policies regarding
protecting your privacy. However, you are solely responsible for your choice in
providing information on DDM Ascend’s Web site. DDM Ascend is not responsible
for any disclosure of information on your part that is not consistent with this
policy.
- Your computer
The computer you use may "cache" pages, saving pages that you have visited, and
store the addresses you have gone to in a list of most recently visited or
frequently used sites. DDM Ascend has no control over this process.
DDM Ascend employees
All DDM Ascend employees, contractors and subcontractors working for DDM Ascend
have to read, understand and agree to follow its privacy and confidentiality
policies and procedures and its security policies and procedures.
Privacy Office contact information
If you have questions or concerns about privacy at DDM Ascend you may contact
the Privacy Office in the following ways:
- Phone toll-free 24 hours-a-day
1-877-827-4498
- E-mail
privacyoffice@ascendami.com
- Mail
Ascend Management Innovations
Attn:Privacy Office
840 Crescent Centre Drive, Suite 400
Franklin, TN 37067